Question 1

Is the client area the same as the trading platform?

Accepted Answer

No. The client area manages accounts, funds and security; trading happens in MT4, MT5 or the web terminal. You log in to both, but they do different jobs.

Question 2

What if I cannot log in?

Accepted Answer

Confirm you are on the official domain, check the connection, then use the password reset. If it still fails, contact support rather than trying more combinations, because repeated failures can lock access.

Question 3

Can I use the client area on a phone?

Accepted Answer

Yes, in a mobile browser or through the official app. The app is the easier option for approving a withdrawal or checking a position.

Question 4

How long do withdrawals take?

Accepted Answer

Requests are typically processed within 24 hours. After that the payment route decides: usually one to three business days, and some routes are faster.

Question 5

How much do I need to start?

Accepted Answer

A Standard account opens from 10 USD. A demo account costs nothing and is the better place to learn the order flow first.

Question 6

Can I hold several trading accounts?

Accepted Answer

Yes. One client area can hold several trading accounts, each with its own leverage, platform and strategy, which keeps different approaches separate.

Question 7

What do I need for verification?

Accepted Answer

One identity document such as a passport or national ID, and one proof of address from the last six months showing your name and address.

Question 8

Does verification affect withdrawals?

Accepted Answer

Yes. Withdrawals only clear once identity verification is complete, so finishing it early avoids being stuck at the point you want to take money out.